Returns & exchanges
A piece should hold the light in your room, not only in ours. If it does not, the house takes it back — quietly, and without ceremony.
The window
You have 14 days from delivery to begin a return, and a further 7 days to send the piece once the return is authorised. Pieces marked “Limited” or “No longer lit” are final sale and cannot be returned.
Pieces must be returned unworn, unaltered and unwashed, with all tags attached, in the original garment bag and box. Pieces that arrive marked, scented or altered cannot be accepted and are returned to the sender.
How a return moves
- 01Write to the house
Email returns@orlevane.com within 14 days of delivery, with your order number and the name of the piece.
- 02Receive the return note
The house replies with a return authorisation and the address of the room your piece returns to.
- 03Send the piece back
Return the piece unworn, with tags attached, in its original garment bag and box. Post within 7 days of authorisation.
- 04The refund is lit
Once the piece is received and inspected, the refund returns to the original payment method within 5–10 working days.
Exchanges
Exchanges follow the same window. Write with your order number and the size or piece you would like in its place; if it is still lit, the house holds it for you while your return travels.
Return postage is carried by the sender. The house covers postage on exchanges, and on any piece that arrived other than as it should.
Write to the house with your order number and the name of the piece.
Prefer to write directly? The contact page answers within one working day.